As a customer, you have a 14-day right of return. Please email support@critalis.com to request your return form / return instructions. *Please note: Items on sale / used items cannot be returned.

Products should be returned to our address in China.

That is:

Room 201, NO.2 Zhongwuwei Shangyue 2nd street, Dongcheng

Dongguan, Guangdong, China

As a customer, you are responsible to bear the shipping costs yourself for each return. Please provide the package with a track & trace code to ensure your package arrives correctly.

QUESTIONS

For questions about your delivery or to request a return, please contact us here.

support@critalis.com